Privacy Policy

How we use your information

We are committed to protecting your privacy. This privacy notice tells you what to expect when Completely Payroll Ltd collects personal information. It applies to information we collect about:

• visitors to our websites;
• complainants and other individuals in relation to an enquiry;
• people who use our services; 

We use information held about you in the following ways:

• to ensure that content from our site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• to carry out our obligations arising from any contracts entered into between you and us;
• to notify you about changes to our service;

If you are an existing Customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or our customer.

We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.

Visitors to our websites

When someone visits www.completelypayroll.co.uk we do not make any attempt to find out the identities of those visiting our website.  We will make it clear when we collect personal information and will explain what we intend to do with it.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who make a complaint

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

People who enquire with us

Where enquiries are submitted to us we use the information supplied to process the enquiry. When consent is given, we will continue to contact the enquirer with information on services that we provide.

We may retain personal information, in the form of names and email addresses, for direct marketing communications.

Individuals can opt out of these communications at any time by unsubscribing via a link included in emails or contacting us directly using the details at the end of this Policy.

We will not share any personal data received through this method with 3rd parties.

Disclosure of personal information

In many circumstances, we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation or individual concerned and with other relevant bodies.

There are also circumstances where we can pass on personal data without consent, for example, to prevent and detect crime and to produce anonymised statistics.

Access to personal information

Completely Payroll Limited tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to Completely Payroll Ltd for any personal information we may hold, you need to put the request in writing and either address it to us at the address provided below or email us.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.

As an individual, if you have issues accessing your personal information with any organisation you have the right to lodge a complaint with the ICO.

Your Rights as a Data Subject:

Right to Rectification – the right to request us to rectify inaccurate personal data.

Right to Object – the right to object to processing based on either public interests or legitimate interests. Processing must stop, unless we demonstrate compelling grounds for continuing the processing or that the processing is necessary in connection with our legal rights.

Right to Object to Direct Marketing

Right to be Forgotten – the right to have us erase personal data without undue delay. Contingent on the occurrence of one of the following: – The data is no longer necessary; – You withdraw your consent (where consent is our legal basis for processing); – We have no overriding grounds for continuing processing against the objectification; – Processing was unlawful; – Erasure is necessary with EU or national law.

Right to Restrict Processing – the right to have us restrict processing if: – The accuracy of the data is contested; – Processing is unlawful; – We no longer need the data for its original purpose, but need it for legal purposes; – Erasure is pending.

Right of Data Portability – the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 09th September 2024

How to contact us

If you want to request information about our privacy policy you can email us at fiona@completelypayroll.co.uk to write to our data protection officer or send a letter to the following address

Fiona Brown 

Completely Payroll Limited

2 Church Avenue

Little Ellingham

NR17 1JL